Senior Engineer, Lab IT Support
Genmab
- Utrecht
- Contract
- Voltijds
- Process incoming service desk tickets from Service NOW ticketing system
- Provide effective guidance on software and hardware used in the Lab
- Installation of client and Lab equipment
- Configure, deploy, and maintain Computerized Lab Systems
- Manage assets of both Hardware and Software for the Lab
- Assist in Change Management activities:
- Provide technical support for laboratory equipment, hardware, and software, including troubleshooting, repair, and maintenance.
- Install, configure, and maintain laboratory software and hardware systems, including laboratory instruments and devices.
- Set up, configure, and maintain laboratory network infrastructure and associated equipment.
- Work with vendors and internal IT teams to ensure laboratory systems are compatible with company IT standards and policies.
- Provide training and support to laboratory staff on the use of laboratory equipment and software.
- Participate in the planning and implementation of laboratory IT projects, including upgrades and migrations.
- Maintain accurate records and documentation of laboratory IT systems and services.
- Bachelor's degree or higher in Computer Science, Data Science, or related field, with a focus on AI and machine learning.
- Minimum of 5 years of experience in laboratory IT support.
- Experience in developing and implementing AI-based solutions for laboratory workflows.
- Industry experience from the Pharmaceutical/biotech industry
- Experience with scientific software hardware, and laboratory instruments.
- Experience with network infrastructure and security, including LAN/WAN and VPNs.
- Excellent troubleshooting and problem-solving skills.
- Excellent team player who can collaborate effectively with laboratory staff and internal IT teams.
- Experienced in a client-facing environment.
- Exceptional soft and interpersonal skills, including teamwork, facilitation, and negotiation.
- You are passionate about our purpose and genuinely care about our mission to transform the lives of patients through innovative cancer treatment
- You bring rigor and excellence to all that you do. You are a fierce believer in our rooted-in-science approach to problem-solving
- You are a generous collaborator who can work in teams with diverse backgrounds
- You are determined to do and be your best and take pride in enabling the best work of others on the team
- You are not afraid to grapple with the unknown and be innovative
- You have experience working in a fast-growing, dynamic company (or a strong desire to)
- You work hard and are not afraid to have a little fun while you do so