Leader, CX Indonesia Enterprise & Public Sector
Cisco Systems
- Jakarta
- Permanent
- Full-time
- The CX Delivery manager will lead customer delivery and own the CX (Customer Experience) services business for Indonesia Enterprise & Public Sector accounts.
- Drive key opportunities to grow Cisco Services Business along with Sales team.
- Own successful customer delivery, quality, and realization of customer outcomes. Leads delivery risks, issues, escalations and fine tune project and program execution across all enterprise accounts in Singapore. Ensures operational excellence in service delivery execution to assure customer objectives and outcomes.
- Partners with customer success executive and renewal sales to drive services and software recurring revenues growth throughout the Customer Lifecycle, through delivery excellence and customer intimacy.
- Innovate around delivery process, partner engagement models, business management, and customer intimacy - demonstrate improvement in business execution and be seen as the go to resource in helping shape portfolio and technology direction
- Financial: owns Indonesia Enterprise CX revenues forecasting and commitment, and project level profitability. Prepares deal approval reviews for the CX ASEAN leadership. Manages customer level profitability - identify new revenue opportunities, drive revenue recognition, handle efficiencies, drive productivity, run projects successfully while meeting revenue and cost budgets.
- Builds and nurtures strong customer executive relationships across the SG Enterprise portfolio to develop a deep view of the needs and service engagements. Help set strategic service delivery direction that anticipates the needs of our customers and their technology needs.
- Build, develop and energize a high performance CX Indonesia Enterprise delivery team.
- Build and lead global direct and matrix teams for customer execution
- Champion customer requirements and needs into Cisco - engineering, quality, roadmaps, service offer development.