Junior Systems Engineer/1st Line Support

Atkinson Moss

  • Norwich
  • Permanent
  • Full-time
  • 22 days ago
Are you keen to expand your career in IT or have some prior experience in a 1st Line Support role. This is an opportunity to work for a forward thinking and well-respected IT Managed Service Provider in Norwich. With a progressive approach to training their staff, it is in their ethos to help Engineers achieve qualifications to better themselves and their ability.Key Responsibilities
  • Answering the phone and logging tickets clearly, concisely and accurately, giving the caller reassurance their query is being dealt with professionally
  • Try to resolve as many tickets first time on the phone as possible
  • Become proficient in the use of the Company's ticketing system, to ensure time is logged accurately and as much info as possible is obtained.
  • Build great relationships with clients so that they become familiar with and look forward to dealing with you
  • Create knowledge articles to assist with future incident resolution
  • Working as part of a team to help meet KPI's and customer satisfaction
  • Keep our documentation system up to date
Key Skills:
  • Microsoft 365
  • Windows Desktops
  • Networking
  • Wireless
  • Router/Firewall configuration
  • Backup software administration
For a chance to start to really streamline your skillset to make you a better Engineer, apply now!

Atkinson Moss