Meetings Service Architect
Trenkwalder Group
- Budapest
- Állandó
- Teljes munkaidő
Collaborate with product, solution architects, and sales to capture and translate customer service requirements into end-to-end service solutions.
Align with the company's Meetings & Calling Service Architecture and Winning New Business processes.
Provide virtual line management for SMEs in workstream designs and transitions.
Liaise with Technical Solutions Architect to address service performance and level management within work stream solutions.
Develop reusable collateral for service management across product launches and customer bid opportunities.
Engage and negotiate with internal and external partners to define and deliver service architectures.
Represent the company in customer sessions, undertaking negotiation activities if necessary.
Produce complex service architectures and related artefacts, delivering them in line with specifications.Elvárások / RequirementsExcellent understanding of Service Architectures.
Detailed knowledge of Service Management, ITIL, and ISO20,000 (minimum ITIL Service Management V3 accreditation).
Proven experience in service architecture/design for products and non-standard/complex business opportunities.
Capability to lead and deliver successful service architecture and design solutions.
Commercial/contractual development, negotiation, and management of service contracts.
Intermediate level understanding of Project Management Life cycle.
Budgetary management experience for costing solutions.
Excellent interpersonal, communication, influencing, and negotiation skills.
Proven supplier/service partner and risk management experience.Amit nyújtunk / BenefitsOpportunity to work with cutting-edge technology and innovative solutions.
Competitive salary and annual/operational budget management experience.
Career development and growth within a dynamic organization.
Engaging work environment with a focus on collaboration and teamwork.
Comprehensive benefits package including health, dental, and retirement plans.
Yearly bonus based on performance.
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