Area General Manager - Houston, TX
Landing
- Houston, TX
- Permanent
- Full-time
- Assume ownership and manage relationships of key accounts within a portfolio of properties
- Support a team of full-time cleaners and installers (independent contractors)
- Coordinate team schedules and leverage critical tasks to high performers
- Inspect cleaned homes and identify training opportunities
- Evaluate the property and home condition, ensuring inventory meets Landing standards
- Oversee members’ reservations from beginning to end as a key point of contact to ensure 100% member satisfaction
- Monitor and resolve member support tickets through all member communication channels
- Act as liaison with property management teams to quickly resolve maintenance requests, address member concerns, and execute new leases
- Simultaneously complete multiple daily tasks and build processes for the future
- Evaluate market performance against key performance indicators including Net Promoter Score, Customer Satisfaction Survey, Cleaning Quality, and Market Growth
- Build weekly market performance reports and present them to Field Operations leaders
- This is an In-Market position without a physical office. Location required in the Houston, TX area.
- Strategic Doer: You’re an expert at zooming out and seeing the big picture, but don’t overlook the tiny details and love to build from the ground up.
- Interpersonal Skills: You have exceptional communication and interpersonal skills, with the ability to develop a high degree of personal credibility at all levels of the organization.
- An obsession with customer experience and satisfaction
- Ability to thrive in high-growth environments and an evolving startup atmosphere
- Experience using data and metrics to drive improvement
- Strong organizational and leadership qualities, an over-communicator, proactive ownership style
- Ability to earn the trust of leadership, work independently, and drive results with minimal supervision
- The hands-on mentality to jump in and get things done when it counts
- Solid compensation package + stock options
- Comprehensive benefits - Medical, Dental, Vision, Life and AD&D, Disability, Mental Health, Pet, Commuter, and FSA or HSA
- We’ve got you covered with a 401(k) plan and access to ImmediatePay
- Feel relaxed with super generous PTO policy
- Opportunities for upward mobility - we want you to grow with us!
- Explore and travel comfortably with 7 free nights in a Landing home per year
- Employee perks for temporary or indefinite stays when you choose to live with Landing
- Monthly phone and car allowances
- Variable monthly bonus