Research Executive - Customer Experience
Ipsos
- Johannesburg, Gauteng
- Permanent
- Full-time
- Oversees the entire research process from start to finish together with the Senior Research Executive
- Timing, briefs (project and interviewer / moderator), moderating (in the qualitative team), desk research, screener design, questionnaire / discussion guide design, sampling, analysis plans, tab specs, data processing, report design / templates, data analysis and insights and presentations
- Ensures research basics and disciplines are implemented and upheld, including logic checks, checklists, task instructions (TIMS), document standards and policies and procedures (P&P)
- Responsible for overall quality control and all quality control documentation
- Ensures the process runs according to deadlines and budget together with the Project Manager
- Attempts initial value add / insights at each stage (development area)
- Develops basic Solutions knowledge
- Ensures integration of information from multiple sources where applicable and available
- Conducts desk research to add value to all reports / presentations and assist the client in understanding the South African market
- Assists with research design for entire project / process on small pitches
Education
- School: Matric
- Professional / Tertiary: A degree / diploma in Marketing, Arts or Business is essential (an Honours degree would be an advantage)
- Minimum 2 years' experience as a Research Executive in a Market Research company. Experience in retail measurement would be an advantage
- Minimum 2 years' practical experience and understanding of the research process in order to coordinate a research project from start to finish
- Understanding of basic methodologies and techniques to provide input into research design
- Excellent command of spoken and written English
- Exceptional presentation skills
- Excellent leadership and project management skills
- Must be able to build and maintain internal and external client relationships
- Analytical skills / Training skills / Delegation skills
- Excellent computing skills especially in Microsoft Word, Excel and PowerPoint
- Proactive with high energy levels