Client Account Manager - £35,000 + £330p/m car
C2 Recruitment
- Manchester
- Permanent
- Full-time
- Work closely with the Head of Sales & Accounts and Operations team to manage our client business and service delivery levels through exceptional performance
- Build and maintain close working relationships with key external stakeholders to facilitate Account growth by identifying, winning & converting new project opportunities
- Working with the Operation team, manage the client resource requirements by evaluating the workplans and project schedules
- Ensure client procedures, processes and KPIs are adhered to and delivered on a daily basis
- Manage the client reporting portals
- In support of the Operations team, maintain a field team who are highly trained on each account and manage the competency management system to evidence their personal development
- Support the Operations team in recruiting and developing the field teams
- Ensure that all personnel are aware of the contractual service delivery expectations including Health & Safety requirements
- Attend internal and external meetings as required and support in the preparation of content to report on account performance
- Support in the preparation of comprehensive bids and tenders as required
- A proven track record of account management, with experience gained across either a retail, recruitment, FMCG or services background
- A proficient user of technology and reporting platforms
- Working knowledge of goods for sale retail merchandising and skilled labour services
- Excellent client facing & interpersonal skills
- Exceptional communication skills both written and verbal