Advisory Solution Consultant, ITOM Financial Services
ServiceNow
- Dallas, TX
- Permanent
- Full-time
- Create and contribute to sales campaigns focused on IT Operations leveraging hands-on IT Datacenter technologies, DevOps, and enterprise architecture initiatives with ServiceNow applications that focus on discovery, service modeling, event management, AIOps, and Observability.
- Contribute and maintain a showcase of ITOM solutions created on the ServiceNow platform.
- Create and own programs that enable Solution Consultants to demonstrate the value of IT Operations Management on the ServiceNow platform.
- Strong alignment with product management and engineering teams on roadmap and field feedback.
- Assist the sales personnel in the qualification of customer needs and performing pre-demo needs analysis
- Provide mentoring and training to peers and other colleagues in the organization.
- Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via Webex
- Generation of product demo scripts and scenarios and maintaining demonstration environment(s)
- Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
- Responding to Request for Information/Proposal documents
- Staying current on product developments/releases to a level required for demo and PoV/PoC
- Supporting Marketing events - user conferences, trade shows, webinars, etc
- Staying current on competitive analyses and understanding differentiators between the company and its competitors.
- Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security, etc.
- Serve as regional team leads to lead practice activities when called upon.
- In conjunction with Sales Personnel and Professional Services, conduct transition briefing - communicate commitments, expectations, etc. in preparation for deployment
- Act as the ServiceNow subject matter expert at Executive briefings/marketing events
- 7+ years of pre-sales solution consulting or sales engineering experience in (product specific area)
- Experience with enterprise architecture domains
- Experience and solid hands-on capabilities with AMZN API, VMware automation, Puppet/Chef/Ansible, integration & automation expertise with orchestration.
- Experience with discovery technologies (ADDM, TADDM, DDMA/UD, etc.)
- Experience with service modeling techniques (TPL, TQL, etc.)
- Experience with event management, AIOps, and Observability platforms (Moogsoft, Dynatrace, Datadog, Splunk, etc.).
- Deep knowledge of service-oriented and distributed application architecture in the enterprise (web services, data access, persistence, client/server, etc.)
- Experience with Cloud Management Platforms such as AWS, Azure, VMware, etc.
- Solid IT Ops experience in storage, network, and compute of enterprise environments.
- Experience in installing and configuring middleware applications (Oracle, WebSphere, etc.)
- Experience with ITIL/CMDB implementations (CCMDB, UCMDB, etc.)
- Experience scripting with PowerShell, Perl, wmi, ssh, python, javascript. Xpath, snmp
- Pre-sales experience IT Operations Management experience would be advantageous (Tool or process).
- Exhibits prior and current technical expertise in web technology and learning new technology.
- Technical or practice team lead in previous roles.
- Exceptional communication and presentation skills to include technical and business concepts.