Global Logistics Coordinator- EMEA Global Logistics Helpdesk
Thermo Fisher Scientific
- Horsham, West Sussex
- Permanent
- Full-time
- Supporting the success of the Credo reuse programme.
- Creation of shipping documents in line with GDP.
- Following all departmental and company appliable SOPs, WIs and other compulsory items to support successful execution of work in line with GxP.
- Receiving calls/emails from our internal Distribution Project Management group, external clients, investigator sites globally and recording issues in our Global Logistics Helpdesk Service Management system.
- Ensuring all calls / emails received are managed through to resolution whilst providing a high level of customer service.
- Proactively track and trace orders to ensure on time delivery within FCS service level agreement.
- Client reporting and order data entry with high attention to detail.
- Actively participate in team meetings, conference calls, and operations meetings as required.
- Participation in cross-functional business process improvement activities as required.
- Support the need of our internal customer, FCS.
- Escalate any matters requiring urgent attention to the Supervisor.
- Complete and stay compliant to compulsory training in SuccessFactors and ThermoU.
- Operate in line with departmental SLAs.
- Understand the importance and sensitivity of data being handled.
- Act in line with the 4i Values.
- Perform other duties as assigned or required by business need at the request of the Supervisor and/or other members of the leadership team.
- GCSE or equivalent
- Excellent customer service
- Proficient in Microsoft office (Word, Excel, and Outlook)
- Knowledge of distribution track and trace is an advantage
- Process analysis skills suitable to collect/analyse data leading to proposed process improvement.
- Problem solving
- Flexible and adaptable
- High attention to detail.
- Ability to prioritize workload and meet timescales.
- Able to work under pressure and support others within the team.
- Good communication skills both internally and externally, verbally and written.
- Experience of remote working.