Member Relations Officer

基督教香港信義會社會服務部

  • 香港
  • 長期
  • 全職
  • 14天前
Tuen Mun District Health CentreEvangelical Lutheran Church Social Service – Hong Kong (ELCSS-HK), one of the largest NGOs in Hong Kong, was established in 1976. With an innovative, caring and people-oriented approach, we provide integrated services to the grassroots and the disadvantaged.ELCSS-HK was awarded to operate Tuen Mun District Health Centre (TMDHC), a 3-year pilot programme commissioned by the Health Bureau, aims at providing diversified primary healthcare services which include health promotion, health assessment, chronic disease management, community rehabilitation to the people living or working in Tuen Mun. It adopts 6 major components of lifestyle medicine intervention which include healthy eating, avoidance of risky substances, physical exercise, sleep health, social connectivity and stress management as the philosophy of its services. TMDHC not only promotes health awareness but also advocates smart life (integration of technology) and health self-management. Currently seeking high caliber candidates to join our team to work for promoting primary health care for the community and developing healthy life style of Tuen Mun residents.Key Responsibilities:
  • Being the Centre’s first point of contact with members and the public
  • In-charge of reception service and members’ registration process
  • Help to build and nurture long-term relationship with members
  • Supervise volunteers in greeting members and performing guided tours
  • Collate services statistics and compile related reports
  • Handle members’ personal data rigorously during data input and filing
  • Address members’ concerns and escalate to appropriate officers for handling
  • Answer services users’ and network services providers’ enquiries and divert to appropriate persons or service providers
  • Handle ad-hoc duties as assigned.
Requirements:
  • University graduate with at least 2 years relevant experience, or associate degree/high diploma holder with at least 5 years relevant experience and HKCEE / DSE 5 subjects (including Maths, Chinese and English) pass or equivalent qualification
  • Preferably with relevant experience in social welfare, medical and / or sizable organizations
  • Preferably with background and exposure in customer service
  • Proficient in Microsoft Office applications including Word, Excel, PowerPoint and Chinese Word Processing
  • Good command of spoken, written English and Chinese
  • Customer-oriented attitude, professional telephone manner, problem-solving aptitude
  • Able to work independently, organizational ability and excellent communication skills
  • A team player with passion to serve the community and enthusiasm to work in a dynamic environment
  • Shift duty in irregular hours, including Sundays, Public Holidays and in the evening.
Please send application together with full curriculum vitae and expected salary to Administration and Human Resources Department, Tuen Mun District Health Centre, 1/F., Rosedale Gardens Shopping Mall, 133 Castle Peak Road, San Hui, Tuen Mun, N.T. or email to [email redacted, apply via Company website]Personal data provided by job applicants will be used strictly in accordance with Agency’s data protection policy for recruitment purposes only. Applicants not contacted within 2 months may consider their applications unsuccessful and all related information will be kept on our files up to end of recruitment process.

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