Customer Service

• Day to Day assigned customer management.
• To prioritise your work to ensure all incoming customer queries and complaints are dealt with in a timely, accurate and effective manner.
• Maintain positive and effective communication with internal and external customers to provide a service that exceed customers' expectations.
• Set, measure and review Key performance indicators for key customers through formal and informal feedback mechanisms.
• Carry out performance reviews with your key customers.
• Ensure that you are customer focused and have a clear understanding of the needs of the customer.
• Working with the warehouse manager on resolution of customer issues with closed loop corrective action process.
• Review and maintain quality standards and targets for your customer base.
• Involve in the development of ideas which improve business performance and establish best practice.
• Quality - 'Getting it right first time'- Zero tolerance.
• Produce weekly/bi weekly/monthly reports as directed by clients and Management.
• Adherence to procedures relating to accrual of costs, invoicing, cross charging, completion of receiving files and general administration.
• Responsible for maintaining excellent standard of housekeeping.
• Handling and processing of orders.
• Query resolution re stock, deliveries, collections etc.
• Co-ordinate daily deliveries of kitting files.

• Excellent written and verbal English.
• SAP Experience required.
• Good working knowledge of MS Office applications.
• Experience in Customer Service.

Leinster Appointments