E-Commerce Customer Service Executive
Clickasia Sdn Bhd
- Petaling Jaya, Selangor Kota Damansara, Selangor
- Permanent
- Full-time
- Diploma or equivalent
- Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment
- Quick learner with the ability to absorb extensive information on our brand's product offerings and communications/advertising program
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Excellent interpersonal communication skill, both verbal and written
- Motivated, energetic, driven work ethic and ability to use positive language
- Must be flexible and able to work on AFTERNOON & WEEKENDS shift rotation.
- Fresh graduates are welcome to apply too.
- Covers all aspect of related e-commerce customer service scope.
- Provide exceptional customer service by responding efficiently, accurately, and courteously on all customer transactions through inbound calls, live chat, and email correspondence.
- Attracts potential customers by answering product and service questions, suggesting information about other products and services.
- Assist with placement of orders, refunds, or exchanges
- Handle customer concerns, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Able to communicate concisely our company policies to customers
- exposure to e-commerce market
- allowance
- on the job training
- career growth
Maukerja