Admissions Counselor

• ​Respond to inquiries about the facility within facility policy timeframes.
• ​Ability to develop therapeutic relationships with patients and families.
• ​Perform benefit eligibility to ensure patient benefits are active at the time of admission.
• Communicate benefit eligibility to the business office and the patient or significant other.
• ​Collaborate with other facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.
• ​Coordinate admission and transfer from referral sources and between levels of care within the facility.
• ​Maintain knowledge of milieu management.
• ​Communicate projected admissions to designated internal representatives promptly.
• ​Ensure all clinical information from referral sources or patient (including medical comorbidity information) is received, when possible, prior to patient admission.
• ​Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician, and communicate disposition recommendations to patient or their family.
• ​Possess skill in preparing and maintaining appropriate medical record documentation that will result in authorization at the level of care being requested of the payor.
• ​Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines.
• ​Admit patient in the registration and accounting system. Complete all admission and consent forms with the patient.
• ​Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
• Every Friday and Saturday or every other Friday and Saturday.

• ​Bachelor’s or Master's degree in a social services field preferred.
• ​Three or more years’ experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.
• ​Experience in the managed care pre-certification process, level of care assessments and utilization preferred.

• ​MSW, LSW, LPC, LCDC, LMFT
• ​CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• ​First aid may be required based on state or facility.

Acadia Healthcare