Manager, Quality Services, Quality Services
Amazon
- Bangalore, Karnataka
- Permanent
- Full-time
Amazon's Device Associate team is looking for a dynamic and talented Operations Manager for managing device testing teams.Core Responsibilities:Would manage DAs and SMEs, and will report to the Ops Manager. A Ops managershould have ability to mentor/coach DA's/SMEs and ensure test case execution process is managed well. Will be the point of contact for the DAs, SMEs and QAEs for clarification queries/project execution/work allocation. A Ops manager will also be required to look at optimizations in the processes followed and bring about improvement in quality / productivity. In addition to managing process improvements and work allocation, and will also manage daily floor operations, create reports, review operator / DA performance on regular intervals and also ensure productivity & quality deliverables are met. A Ops manager will also be responsible for performance management of all the DA's & Auditor's reporting in to him/her.Note: This job will involve rotational shift. The shift time can vary based on business requirement.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDBASIC QUALIFICATIONS- 2+ years of team management experience
- Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc.
- Experience using data to influence business decisions
- Experience an operations, project or program Manager directly managing and developing front-line managersPREFERRED QUALIFICATIONS- Experience in quality assurance/testing/mobile industry/internet of things (IoT)
- Experience managing project delivery