Experienced Technical Support Professional

• Be our software expert in Connected products & Software - for commercial buildings.

• Typically products to support:

• BACnet controllers for heating, cooling and air condition applications

• Room controls for temperature, lightning and comfort applications

• BMS supervisor software and web technology solutions

• Integration of Commercial Building Bus-based system

• Handle quite complex technical issues from our system integrator partner network

• Diagnose root cause problems and provide solutions back to our partners

• Interface with all internal departments to facilitate and ensure customer issues are properly addressed

• Manage customer calls and raised tickets in our Salesforce tool

• You love to help customers and dig into software related details.

• You have 2 - 3 years of experience handling automation products - electromechanical, automation technical or similar.

• Customer Service experience

• English written data sheets and electrical circuit diagrams you understand very well.

• You are a “teacher” in the way you communicate to other people

• Fluent in English and German

• Experience with HVAC building control application or automation systems such as PLCs, HMIs

• An understanding of practical issues in implementing hardware and software applications, typical failure modes, and best practices.

• Fluency with different operating systems especially Microsoft Windows.

• Experience with industrial hardware, industry standard protocols (BACnet, Modbus, RS485, RS232)

• An understanding of basic networking concepts, and practical issues in network configuration

• Previous experience with relational databases (ie. SQL)

• Experience with Control systems (ie. Niagara Framework, SCADA systems)

• Excellent attention to detail.

• Competitive Salary regularly increased based on your performance;

• Market-leading Sales performance incentive rewarding your individual achievements;

• Enjoy 25 vacation days per year, plus extra days off for life's special events

• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);

• Medical Insurance Plan paid by the company;

• Christmas and Easter bonuses;

• Recognition & referral bonus programs;

• Comprehensive induction, ongoing training and development to set you up for success;

• In-house and external learning platforms (Udemy) to continue to expand your skills;

• Work experience opportunities to help you grow your career with us;

• Global employee networks to help you connect and grow;

• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;

• In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;

• Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;

• Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;

• Frequent Employee Engagement activities fostering an inclusive and diverse work environment;

• 3 + 2 hybrid work arrangement to support your work-life balance;

• Flexible working hours;

• Fresh fruit days in the office.

• Equal opportunity statement

• Category: Customer Experience
• Location: 3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, Bucharest, BUCURESTI 020339 ROU
• Nonexempt

Honeywell