German Speaking Content Moderation for Social Media – Porto
Concentrix
- Porto
- Permanente
- Horário completo
- From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience;
- You will review, audit and moderate contents from the end customer and copyright;
- You'll take an active role in reviewing user behaviors as well as ensuring the rules of the Social Media areas;
- You'll analyze reports according to protocols, procedures and instructions as starting point, maintaining a high level of quality in each report;
- You will be a central point of moderation between Social Media users, applying our guidelines with reference to nuanced and context-dependent policies in an evolving environment;
- You will make autonomous decisions against challenging issues of a potentially sensitive or business-critical nature.
- Are proficient or bilingual in German
- Have advanced verbal and written in English (B2)
- Have at least 6 months of relevant experience in related fields
- Have strong customer service-oriented skills
- Have tolerance for repetitive work in a fast-paced, high-production work environment
- Have the ability to work as a team member, as well as independently
- Have the ability to multitask, possess critical reasoning skills and communicate effectively
- Are a fast learner and diligent worker.
Offer:What’s in it for youIn this role, we offer benefits that help you support your unique lifestyle:
- Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
- Competitive salary and performance bonus
- Central location in Porto, Portugal
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes
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