Technical Support Specialist
ABB
- Quebec City, QC
- Permanent
- Full-time
- Be responsible for technical support cases concerning the ABB Analytical product line, consulting with end users, ABB Front End Sales teams, ABB Channel Partners, Distributors and Sales Representatives.
- Support the global service organization and customers in determining the most technically appropriate and cost effective solutions to resolve their technical issues.
- As principal investigator understands systemic issue and perform analytical and diagnostic studies to lead groups of engineers investigating customer related Analytical product problems, developing solutions and preparing related recommendations and reports.
- Participate on the design and develop complex models or simulations and apply advanced computer programs, techniques and control strategies to effectively resolve product application problems and document suggested solutions.
- Work with design and development groups to determine effective applications, equipment and methods to correct product performance problems.
- Realtime troubleshooting analytical systems remotely and in-person at customer sites.
- Proactively seek and implement initiatives to improve product quality, operations and increase customer satisfaction.
- Bachelor's Degree and a minimum of 5 years work experience in Analytical instrumentation or related field.
- In lieu the employer will accept an Associate Degree and 10 years of experience in related field.
- Retirement plan
- Healthcare plan
- Accident insurance
- Wellbeing program