Operations Licensing Coordinator
BRE Group
- Glasgow
- £32,000 per year
- Permanent
- Full-time
- Processing licensing applications for various schemes and organisations.
- Reviewing assessor competence and qualifications to make accreditation decision to issue licence agreements.
- Assist with monitoring and processing of licence renewals, suspensions, withdrawals and terminations.
- Maintaining accurate records of customer contracts (licences), applications and evidence to support the applications within the BREEAM systems, databases and websites.
- Raising invoices and credit notes for fees relating to assessor licence agreements.
- Maintaining accurate assessor listings on BREEAM databases and websites.
- Liaising with customers daily – responding to queries relating to licensing, registrations whilst maintaining good customer relationships and providing excellent customer service.
- Live chat with external stakeholders.
- Handling escalated queries and complaints in line with the quality procedures.
- Carrying out business support, commercial and operational tasks to support the BPS schemes and businesses.
- Assisting with financial queries regarding invoices and licence fees.
- Registering assessments for multiple scheme types.
- Carrying out business support and operational tasks to support the BREEAM business.
- Liaising with the Operations Manager, Operations Team Leaders, licensing manager, coordinators, and business support staff within the team and collaboratively working with certification, finance, training and BREEAM technical teams.
- Manage systems and procedures that ensure quality compliance against various quality standards (ISO 9001, ISO 17065, etc).
- Previous administrative experience is essential.
- Proven experience dealing with contracts, agreements or licences
- Experience in compliance with ISO quality procedures.
- Experience in handling sensitive and confidential records with the ability to gain security clearance as needed.
- High level of attention to detail.
- Excellent organisation skills.
- Ability to manage a busy workload.
- Quick learner with a ‘can do’ attitude.
- Self-motivated and independent, with the ability to work without supervision and with little guidance.
- Professional and courteous customer liaison.
- Ability to follow standard procedures.
- A team player.