Parts Support Representative - Maternity Cover
Terex
- Dungannon, Co Tyrone
- Temporary
- Full-time
- Manage Dealer enquiries through the helpdesk
- Advising on part identification
- Cross reference parts against BOMS
- Assist in the sourcing of parts identified
- Liaising with internal departments and external supplies
- Oversee credit investigations.
- Partake in customer service calls and identify areas for improvement
- Assist with preparation for new product launch.
- Assist with parts related engineering change orders.
- Educated to a minimum of GCSE standard or equivalent which will include English and Maths at grade C or above
- Have experience of working within a busy office environment ideally in a customer service role
- Ability to organize and prioritise workload using your own initiative to meet deadlines
- Excellent organizational skills and be able to prioritise your workload using your own initiative
- Excellent verbal and written communication skills
- Must have the ability to be a good listener and to really know a customer problem or question and help them resolve them.
- Excellent written skills as most of the work will be written (email, documentation etc)
- Experience of the crushing and screening industry would be desirable though not essential
- Self motivated and high energy
- Ability to work within a team
- Ability to work in an environment that is fluid with constantly changing priorities
- Negotiation skills
- Customer focus
- Action Orientation
- Excellent verbal and written skills
- Ability to influence at all levels
- Highest level of integrity
- Drive for results
- Excellent listening skills
- Business Acumen
- Perseverance