When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visitPOSITION OVERVIEWThe Sales Engineer (SE) in Singapore, will be the technical bridge between our Sales Representatives and their pre-sales customers. As a Trend Micro product expert will guide customers and prospects in the selection and deployment of Trend Micro Next-Gen security solutions and take joint ownership with Sales team in developing customer relationships, providing leadership in security architecture and help influence customer’s technical strategy with strong problem-solving skills. A Sales Engineer is a trusted advisor to customers by developing an understanding of customer needs, risks, tolerance and technology gaps and implementation.PRIMIRY RESPONSIBILITYApart from being a technologist, you are expected to understand customer journey with product and it’s experience and help customer to navigate through it smoothlyObsessed with Customer Success during entire part of his engagement, onboarding and product experience journeyA strong pillar to build and train sales organisation. You shall be an extremely good storyteller and help sales team to sell better and effectivelyUnderstand emerging ecosystem of cyber security partners like SOC services partner, CSP (cloud service partners), MSSP etc.Leveraging channel partners by upscaling and training for customer engagement is integral part of the roleConduct routine update on the new product/ technology to the internal sales staffWork closely with Regional / Global Product Manager and Product Marketing Manager to obtain the latest Product/ Technology know howConfidently deliver engaging technical demonstrations highlighting Trend Micro products advantages and benefits via solid messaging, presentation skills and public speakingEncourage and empower the partners and channel to propose, position and convince the customers with our products and solutionPresent to all levels of an organisation complex technical issues and solutions in a meaningful, engaging, and digestible mannerApply strong problem-solving skills to design solutions that solves the customer problemsDeveloping close relationships to help influence the technical strategy of the customerDeliver training to customer and prospects about Trend Micro solutionsWorking with company technical support personnel to ensure ongoing quality of support and customer healthContribute to departmental best practices, strategies, methodologies and documentation for increased efficienciesContinuous self-improvement and learning to maintain current technical knowledge, participate in technical communities of interestMost of the sales engineers actively participate in webinar, workshop and other industry event as a speaker or panelist. Very good public speaking skill will be added advantage to the roleEXPERIENCE6 -10 years of experience in delivering highest quality presales Support and Solution by bringing unique value on to the table for customersGood understand and knowledge on SOC operations, security analytics capabilities, cloud architect understanding, cloud native application security, SASE, CASB, Zero trust model will be key advantage.Knowledge and understating on Microsoft O365, Azure, google, AWS services will be added advantage.Exposure to security software solutions like Firewall, Content Security, Intrusion prevention, encryption, data leakage, data protection and monitoring security will be added advantageGood written and spoken communication skills in EnglishA strong interest in all aspects of cybersecurity and a passion for customer securityGood understanding of public cloud technologies such as AWS and AzureTrend Micro strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.
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