Program Manager, Pilot Projects
International Rescue Committee
- USA
- Permanent
- Full-time
- Lead implementation of assigned projects, ensuring tasks are completed on time and with full compliance and fidelity to regulatory and project design requirements. Common tasks may include:
- Monitoring, collecting and analyzing key project data
- Managing and working directly with borrowers, internal & external stakeholders or other implementing partners, scheduling & convening meetings & trainings, leading communications etc
- Develop detailed project plans outlining tasks, timelines and resource requirements
- Monitor project progress, identify and address issues and make necessary adjustments to ensure successful delivery
- Provide regular project status updates to stakeholders and senior management; support in creation of final reports or other related publications
- Proactively address issues as they arise and escalate when necessary
- Support expansion and scale of successful pilot programs/projects or products
- Serve as primary developer of content for special projects, including marketing materials, self-help guides and process diagrams
- Review, analyze, and evaluate project curriculum or materials for ongoing development, customizing to meet the needs across programs and project partners
- Research and incorporate technology-related solutions to create efficiency, quality and opportunities for scaling of successful projects
- Support org-wide data reporting and quality assurance
- Deliver trainings to new and current partners, staff and/or borrowers
- Support in new technology research, testing and rollouts
- At least 2+ years of relevant experience in project management in a related field (lending or economic-development related projects) required
- Must have foundational knowledge of the U.S. credit system & basic understanding of loan products/processes
- Strong attention to detail and accuracy in data entry, documentation & reporting
- Must have excellent English written communication skills
- Proficiency in MS Office Suite required; advanced proficiency with data management in Excel a strong plus
- Graphic design, data visualization or other related experience a strong plus
- Fluency in Spanish, Arabic, Dari, Pashto, Farsi, Somali, Ukrainian or other common refugee language preferred
- Experience with modern LMS systems, AI-integrations and CRM platforms strong plus
- Excellent interpersonal skills: ability to work effectively in a multi-cultural environment
- Ability to work independently and collaboratively in a fast-paced environment
- This is a remote position and can be based anywhere in the U.S. The majority of the workday is at a computer terminal. While remote, the position does require regular weekly local travel to support administrative functions core to the job (checking mail, sending correspondence, etc).
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