Administrator/Certification Officer
Brook Street
- Southampton
- £12.36 per hour
- Temporary
- Full-time
- Reviewing physical and digital documents provided by seafarers who are applying for Certification, assessing their eligibility against MCA and regulatory criteria ensuring applications are processed within agreed Service Levels
- Assessing applications to enable seafarers to sit written and oral examinations, contacting them to request further information where required
- Assessing applications for the issuance of Certificates of Competency and Flag State Endorsements to seafarers who are eligible and notifying seafarers who do not meet eligibility, explaining by email why the criteria was not met
- Issue Certificates of Competency/Equivalent Competency to seafarers who meet the qualification criteria
- Answer telephone enquiries and reply to written enquiries relating to the certification of seafarers
- Contribute to and provide support for other administrative tasks such as: branch projects, customer service initiatives and improvement of working practices
- Answer Certification telephone and email enquiries from seafarers, maritime colleges and shipping companies and provide class leading customer service
- Process incoming mail and e-mails, recording details of post received to the appropriate tracking spreadsheet, databases and systems
- Contribute to and provide support for other administrative tasks such as branch projects, customer service initiatives and improvement of working practices.
- Be a highly motivated, positive and an enthusiastic individual with a flexible attitude and a keen willingness to learn
- Experience in accurately handling data with high level of attention to detail to ensure work is of a high quality standard
- Have excellent IT skills and a demonstrable knowledge in the use of Microsoft packages, in particular Microsoft Outlook and Excel
- Experience in communication with customers or stakeholders via email and telephone
- Have excellent organisational skills and time management skills with the ability to meet deadlines and prioritise a conflicting workload
- Have strong communication skills and can communicate effectively both verbally and in writing
- The ability to deliver information in a clear, confident, professional manner