Secured Debt Collections Officer
MoneyMe
- Newcastle, NSW
- Permanent
- Full-time
- Conduct research and investigations to locate assets associated with secured debts.
- Manage delinquent accounts by investigating them and taking appropriate action.
- Ensure compliance with all relevant laws and regulations.
- Negotiate repayment plans and set up payment arrangements with customers.
- Communicate effectively with external customers and internal partners.
- Handle courageous conversations with customers via phone, making timely and informed decisions.
- Demonstrate proactive behaviour with high levels of energy and integrity.
- Maintain highly developed organizational skills and attention to detail.
- Adapt to evolving priorities and deadlines while managing multiple projects simultaneously.
- Excellent communication skills and phone manner.
- Ability to interact effectively with external customers, internal and external partners.
- Quick thinking abilities for making timely decisions during conversations.
- Proactive approach with high energy levels and integrity.
- Highly developed organizational skills and attention to detail.
- Strong teamwork skills, with the ability to collaborate within and across teams and functions.
- Ability to think creatively and problem solve when faced with new challenges.
- Ability to work independently & self-motivated.
- Strong time management skills with the ability to deliver quality work in an efficient manner.
- Ability to adapt to evolving priorities and deadlines and manage multiple projects at one time
- Up to 5 additional days of bonus leave per calendar year after 12 months of service for eligible employees.
- 3 days paid community service and volunteering leave per year.
- 12 weeks of employer-paid parental leave and two weeks employer-paid leave for secondary carer.
- Quarterly champion awards and reward trips.
- Mental health and wellbeing initiatives, health checks, skin cancer checks, free vaccination, etc.
- Team social events, massages in the office, free coffee and much more.