Helpdesk Administrator
Cromwell
- Leicester
- Permanent
- Full-time
- Competitive Salary
- Company Bonus
- Competitive annual leave allowance with annual purchase scheme
- Group Personal Pension
- Company Funded Healthcare Cash Plan
- Commitment to employee development plans
- 24/7 Wellbeing and Employee Support
- Cycle to work scheme
- Offer first line technical and software support for all IT related queries, relating to hardware, software, telephony and business systems.
- Provide technical and administrative support and solutions.
- Follow documented control processes to ensure compliancy at all times.
- React to issues raised by internal team members and maintain an accurate history via the corporate Helpdesk system.
- Allocate and escalate enquiries as necessary if no immediate resolution is possible.
- Create and update self-help documents via the IT Helpdesk Wiki.
- Provide out of standard hours support, as per business requirements.
- Previous experience of 1st line help desk support or in offering technical support
- A competent understanding and general interest in technology and IT.
- Good level of Numeracy & Literacy, i.e. GCSE level or equivalent
- Knowledge of Mobile Phone technologies, including Android and IOS operating systems (desirable)
- An understanding of the importance of customer service.