Field Process Engineer 4
Lam Research
- 北京市
- 长期
- 全职
- Provide process support, installation, resolve and improve process/system/productivity, and develop processes of new applications of Lam equipment at customer sites.
- Serve as key field support for Beta sites, evaluations, or first-in-fab installations.
- Design and conduct experiments, collect data, analyze results, generate reports, and provide recommendations to optimize device architecture and process modules.
- Partner with customers to meet requirements for new technology process, to support existing processes, and to address process deviations through root cause analysis.
- Develop new or modified processes, define best known method process recipes, and partner with the hardware engineering to define chamber requirements and characterize hardware designs to meet customer performance requirements.
- Collaborates with cross-functional teams and customers to understand their needs, technology roadmaps, process flow, requirements, and business challenges.
- Represent Lam to our valued customers and deliver exceptional customer satisfaction.
- Present technical and marketing materials with a win-win mindset to keep customers informed about products and services to address their needs.
- Provides technical leadership, support, and instruction for Field Service Engineers, Technicians, sub-contractors, and customers on installs, repairs, operations, and coordinates application of new procedures.
- Collaborate with Field Service Engineers on complex problems impacting process output.
- Coordinates statistical analysis of failure rates and develops continuous improvement plan (CIP).
- Recommends design changes to key technical solutions, and process development, and monitors performance trends.
- PhD in Electronics, Chemistry, Physics, Material Science, or related field; or Masters of Science with 3+ years of relevant work experience; or Bachelors of Science with 6+ years of work experience.
- Proficiency in computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
- Excellent communication, written and verbal, and customer relationship skills.
- Ability to work in a cleanroom environment, wearing personal protective safety equipment, or cleanroom suit, and on-call if needed.
- In-depth understanding of Statistical Process Control (SPC) and/or Design of Experiments (DOE).
- Effective organizational skills and ability to manage multiple tasks simultaneously, reacting to shifting priorities, and meeting business needs and deadlines.
- Excellent interpersonal skills with the ability to work effectively with diverse teams, customers, and partners.
- Collaborative mindset in matrixed environment.