Technical Customer Service Support Engineer
Hillenbrand
- USA
- Permanent
- Full-time
- Prepare sales quotations for sales organization
- Develop equipment cost analysis for elements of proposals
- Process orders, provide information to order entry process, coordinate engineering design and machine build progress, check machine completion and status.
- Advise and support sales and customers in the selection of the correct equipment for specific applications
- Communicate with salesforce and customers
- Investigate problem orders and provide improvement suggestions
- Relay confirmed ship dates to sales
- Help in the development of sales tools
- Provide input on sales quotations and sales literature for customers
- Track order progress and resolve order issues
- Stay current on regulations involving machine manufacture
- Provide technical support and direction for existing product lines
- Help train new SPE’s and sales personnel
- Should be able to work with multiple projects (multi-task) in a specialty product environment.
- Proficiency in the use of PC based applications, including Microsoft Office.
- Computer Literate
- Excel
- Word
- Project
- Understanding of electrical and thermodynamic systems
- Mechanical aptitude
- Oracle ERP and Salesforce CRM exposure
- Ability to perform well in strenuous and high-pressure settings
- High energy/drive for successful completion of tasks
- Careful attention to detail
- Employee may be regularly exposed to moving equipment, mechanical parts in motion, risk of shock and other hazards associated with a manufacturing environment such as overhead cranes, welding, machining, painting etc.
- May involve some repetitive motions
- May be required to stand for long periods of time
- May also engage in frequent bending, stooping, squatting, pushing and pulling of parts and part containers
- Do to the open environment of the warehouse/shop, must be able to work in various weather and temperature conditions to include extreme heat, humidity and cold
This is a full-time position. Must be available for OT/Weekends as neededRequired Education and Experience
- 5 to 7 years of related experience or equivalent years of experience and training
- Combination of education and experience as described above
- Associates Degree in Business or Mechanical Engineering
- Additional modifying equipment or devices;
- Modified work schedules;
- Providing an interpreter; or
- Making the work environment readily accessible to individuals with disabilities.