Bilingual Technical Support Specialist
Match Retail
- Mississauga, ON
- $55,000-65,000 per year
- Permanent
- Full-time
- Deliver exceptional day-to-day hardware and software technical support to our employees across North America.
- Identify, analyze, and resolve hardware and software issues promptly.
- Conduct hardware and software installations, with a focus on setting up and decommissioning computers for new hires and departures.
- Facilitate technical orientation for new employees, ensuring they are proficient in utilizing their computer systems, email, office software, and other equipment.
- Maintain and update internal trouble ticketing systems, documentation, and inventory.
- Escalate issues to appropriate levels of support when necessary.
- Take ownership of the technology experience within your local office, collaborating with management on initiatives to enhance user experiences and promote enthusiasm for our workspace.
- Proficiency in troubleshooting hardware issues and conducting computer/systems diagnostics.
- Basic understanding of networking fundamentals (TCP/IP, Subnetting, DHCP, etc.).
- Familiarity with Windows and macOS troubleshooting, including operating systems, settings, and file permissions.
- In-depth knowledge of Microsoft Office suite usage and troubleshooting.
- Exposure to Office 365 platform and associated applications (OneDrive, Teams, SharePoint, InTune, Azure Active Directory, etc.).
- Understanding of Windows Server platform fundamentals (Active Directory, Group Policy, File Access Control Lists, etc.).
- Familiarity with MDM fundamentals for macOS/iOS/iPadOS.
- Ability to troubleshoot issues within the Adobe Creative Cloud suite.
- Industry certifications such as CompTIA, Security+, Microsoft 365, etc.
- 2-3 years of experience in the IT field, preferably in a Retail/field settings.
- Bilingual proficiency in French and English.
- Confidence in expanding technical knowledge and proposing ideas to enhance user experiences.
- Dependability in seeking solutions to challenging issues and delivering results.
- Effectiveness in task prioritization and communication of project statuses to both staff and IT teams.
- Strong interpersonal skills to build relationships with users and external partners, effectively addressing their concerns.
- Attention to detail to ensure accurate completion of tasks, including documentation/inventory updates and timesheet management.