Customer Success Consultant
Mirakl
- Paris
- CDI
- Temps-plein
- grasp our clients' vision and main challenges to adapt the workshops' content/approach and understand their organization to make sure all the right people will be participating
- help our clients understand the Marketplace model and key success factors, define the right organization and anticipate the impact on the existing organization
- work closely with our clients to set up a sharp seller and customer strategy and implement the right KPIs to drive efficiently the Marketplace activity
- train our clients in the use and optimization of the platform and the onboarding process
- set up regular contact with our clients' main point of contact and make sure the project stays on track until the "Go live"
- Collaborate with other members of the Mirakl team to have the global vision, both Business and IT, and raise any problem/concern if needed.
- Conduct tailored workshops for our clients' key business owners - mainly C- level - to prepare for their successful Marketplace launch
- build personalized action plans with every client and follow their implementation
- define and analyze the right KPIs to boost his/her clients' performance
- set up an adapted product and seller strategy: seller selection and profiles, product priorities, etc.
- provide strategic and relevant recommendations and growth drivers to the Marketplace teams and C-levels
- Select relevant Mirakl latest product features and formulate tailored recommendations for functional adoption.
- share case studies and data that can be useful to the client
- analyze new e-commerce and B2C digitization trends and do benchmarks on the leading Marketplaces in the world.
- Graduated a Master's Degree in Business, Management or Finance
- 4+ years of experience, either in a business function within an e-commerce company or business unit, within an existing online marketplace, or as a consultant in a management consulting firm, or client success in a B2B Enterprise Saas, digital commerce or procurement transformation role in a B2B international organization
- Solid oral, written, presentation, communication, and relationship skills
- highly business-driven with strong analytical skills who thrives in fast-paced dynamic environments
- Fluent in French and English - any additional European languages will be a great asset in the context of international expansion
- Dynamic, autonomous, proactive personality, paying attention to detail and enthusiastic for challenges
- Appetite for the product and its functionalities, e-commerce and marketplace, digitization