Sales & Customer Service Administrator
Wallace Hind
- Pershore, Worcestershire
- £25,000 per year
- Permanent
- Full-time
· Annual Company Bonus
· Contributory Pension Scheme
· 22 Days Holiday, plus stats, rising to 25 with ServiceLOCATION: Bidford on AvonCOMMUTABLE LOCATIONS: Warwickshire, Worcestershire, Stratford upon Avon, Alcester, Evesham, RedditchJOB DESCRIPTION: Sales Administrator, Customer Service ExecutiveMy client is looking for a motivated and experienced Customer Service Executive / Sales Administrator to support and assist their busy sales office within our customer service team.Due to the fast-paced nature of the business a high level of organisational skills are required the successful candidate will need to efficiently prioritise their workload with effective line management.Full training will be given to the right candidate who will be a fast learner with an eagerness to learn.RESPONSIBILITIES: Sales Administrator, Customer Service ExecutiveIn this varied and fast-moving Sales and Customer Service Administrator role you will be tasked with:
· Processing orders that come through the sales office and input into the company's internal customer management system within a timely manner.
· Following orders from initial enquiry through dispatch and invoicing.
· Providing a high level of customer service to the sales office and web customers (via telephone and email) by answering queries regarding orders, deliveries, PODs, data sheet and pricing etc.
· Updating and maintaining product datasheets, customer information and notes within Customer Management System or intranet.
· Hours are 9-5 or 8.30 to 4.30 with half hour lunch break (37.5 hours).PERSON SPECIFICATION: Sales Administrator, Customer Service ExecutiveTo be considered for this varied, interested and fast moving role you will:
· Ideally have experience in a similar Sales Administrator, or Customer Service Executive or Representative, Internal Sales or Administrator role, including order input, chasing orders, customer service, putting prices on CRM system with some customer liaison / service or sales experience.
· Be proactive, enthusiastic, good telephone manner and organisational, multitasking and ATD skills with an eagerness to advance IT skills
· Be a team player with a high level of dedication to your colleagues and customers.My client will also consider bright, enthusiastic, ambitious, well-educated, ideally graduate, candidates with some general work, office or commercial experience looking for career progression.THE COMPANY:Established for over thirty years having grown by over 500% since 2010 and doubled in size since 2020, my client is a very successful, organically growing and acquisitive, supplier of a very wide range of technical industrial consumables and components to a very wide range of industries. They represent worldwide market leading manufacturers. Recently bought out by a multinational group they are going from strength to strength and are ready for the next stage in their development with backing and support from the group.PROSPECTS:
LogicMelon