Integrations Manager
Accurx
- London
- £45,000-65,000 per year
- Permanent
- Full-time
- You'll be responsible for scoping the assurance work required for new integrations in collaboration with relevant product/engineering teams
- You'll be the single person responsible and accountable for creating and running the process required for maintaining existing integrations and setting up new integrations, with clear internal escalation points and roles/responsibilities.
- You'll be the operational expert for all our integrations, understanding how they interact with the product, what impact our product usage has on the integrated 3rd parties as usage changes over time, where dependencies lie and which stakeholders to involve and when.
- You'll be the operational point of contact for external non-technical stakeholders and own the external reporting obligations we're contractually bound to with our stakeholders
- You'll be the single point of contact for technical integration partners, acting as the escalation point for issues they raise, and able to proactively take challenges and improvement opportunities to them.
- You'll work closely with our engineering function to improve how we manage changes to integrations, ensuring we're not negatively impacting release cycles.
- You'll programme manage work to change existing or introduce new integrations, collaborating with our engineering function to ensure how engineering work is sequenced fits in with the overall plan to get integrations assured and operationally ready as quickly as possible. (Note: this does not require you to manage engineering delivery on a day-to-day basis.)
- You'll work with our Product and Go To Market functions to scope the commercial opportunities of new integrations.
- You'll work closely with our Data Privacy, Information Risk, Security and Clinical teams to ensure we're meeting safety requirements with our integrations.
- You have experience working within healthcare/the NHS or a supplier to the sector. We're after someone who knows how the sector operates and the standards/requirements that suppliers need to meet.
- You have a bias for action and are able to tackle complex problems with pragmatic solutions.
- You have experience working within a technical integrations (or service management) function in a software as a service company.
- You have experience working with stakeholders across multiple functions to help deliver and maintain multiple integrations so that they meet product needs and deliver value to users
- You have some understanding of the concepts of service management, and can execute end-to-end processes.
- You are able to translate technical concepts into language that others who may be less familiar will understand
- You have some experience delivering actions required as part of incident, change and problem management.
- Required