Relationship Officer Job at Personal Trust Microfinance Bank

• A Relationship Officer is responsible for prospecting, marketing, business development, and income generation in line with the key performance indicators.
• The Relationship Officer is the interface between the Bank and the customer and nurtures mutually beneficial relationships between both parties.

• Achieve growth within the key performance indicators: liability and risk asset generation, account opening, income generation, and e-banking product offerings.
• Evaluate the creditworthiness of customers by processing loan applications and documentation.
• Develop referral networks and cross-sell products and services.
• Ensures a high level of customer satisfaction through excellent customer engagement and service delivery.
• Actively seek out new sales opportunities through cold calling, networking, and referrals.
• Monitors active loans and enforces collection and recoveries.
• Ensures the achievement of all budget parameters.
• Expedites the resolution of complaints to maximize satisfaction and boost the customer service experience.
• Achieve a healthy portfolio and deposit mix.
• Executes marketing strategies and develops marketing campaigns.
• Ensures compliance with all internal policies and regulatory guidelines.
• Monitors competition by gathering current marketplace information on pricing, products, etc.
• Recommends changes in products, services, and policies by evaluating results and competitive developments.
• Identify potential loan markets and develop referral networks.
• Perform any other duties as may be assigned by Management.

• Candidates should possess an HND / B.Sc. in Social Science or any other related course.
• 3–10 years of work experience
• Evidence of completion / exemption from NYSC.
• Previous experience in a marketing role in a Microfinance Bank or Financial Organization is an advantage.

• Demonstrated ability to communicate, present, and influence credibly and effectively at all societal levels.

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