Azure Cloud Engineer - SRE
- London
- Permanent
- Full-time
- Provide L3/L4 analytical incident management and resolution alongside project-based deliverables
- Contribute to the planning of application / infrastructure releases and configuration changes
- Resolve support requests from customers by phone, email and online making use of the call logging system
- Interact with key internal stakeholders and external third-party vendors to troubleshoot and resolve complex problems
- Provide input to administering and maintaining all production and development environments
- Create detailed technical and procedural documentation (e.g. architecture, configuration and setup)
- Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
- Service transition and complete Operational Acceptance (OA) of new customer services
- Implementation and delivery of Microsoft Azure projects
- Extensive experience of Microsoft Azure and its relevant build, deployment, automation, networking, and security technologies in cloud and hybrid environments.
- Microsoft Azure certifications: AZ-103/104 - Azure Administrator
- Good operational experience supporting Microsoft public cloud technologies and services at an enterprise level (multi-tenant) with in-depth knowledge of the following:
- Azure Active Directory (RBAC and IAM)
- Azure Networking
- Azure Storage
- Azure Monitor and Log Analytics
- Azure Security Center
- Demonstrable career operational experience from one of the following areas: Server Infrastructure Engineering (Virtualisation / Windows / Linux). Office / Microsoft 365 Administration. Network Engineering. DevOps (CI/CD, pipelines and Infrastructure as Code)
- In-depth knowledge of a scripting language (PowerShell, Bash, Azure Cli)
- Bright attitude and a deep desire to learn
- Experience with helpdesk IT Service Management Tools (e.g. BMC Remedy / Service Now).