Sales Support Specialist
Amazon
- Shanghai
- Permanent
- Full-time
· Conduct full seller onboarding process from contracting to account creation and configuration, by strictly following SOPs
· Explore opportunities to continuously improve process efficiency, and update SOPs in accordance
· Provide analysis on onboarding processes and present findings to the team
· Respond to internal and external stakeholders to effectively address customer needs
· Document and provide visibility of process deliverables
· Generate various sets of daily, weekly and monthly business reports to track against objectives
· Provide daily support to other multiple sales teams on centralized and standardized operational tasks including but not limited to: contract management, data cleaning and mapping, hotline to general questions from wide sales team, reports generation, training, sales admin etc.We are open to hiring candidates to work out of one of the following locations:Shanghai, 31, CHNBASIC QUALIFICATIONS· 3+ years' working experience in logistics or e-business industry
· Able to work on repetitive tasks with high quality and efficiency
· Willing to work flexible hours in order to meet task deadlines
· High business ethics and sense of data confidentiality and compliance
· Excellent communication skills, and customer obsession
· Excellent in using Excel and other software
· Good at both oral and written English
· Supply Chain or data analytical relevant education backgroundPREFERRED QUALIFICATIONS· Ability to identify loop holes or opportunities, and develop solutions to continuously improve
· Outstanding problem solving, and learning agility