Project Manager
ServiceMaster
- Victoria, BC
- $80,000-100,000 per year
- Permanent
- Full-time
- Dental insurance
- Health insurance
- Attending various sites and prepare detailed scopes and estimates for insurance & non-insurance jobs received
- Respond immediately to emergency insurance and non-insurance claims for losses and determine the cause of losses
- Conduct research and gain a thorough understanding of requirements for restoration projects, and execute work as per the Service Level Agreement
- Confirm deductibles with the client and obtain payment prior to starting repairs
- Manage all components of projects while ensuring customer satisfaction through a timely restoration processes
- Monitor and coordinate project activities with the insured individuals, clients, sub-trades and other consultants
- Coordinate the daily activities of all project staff, construction trades and sub-contractors, and utilize corrective action steps to keep the project on time and within target gross margin
- Assist in the resolution of change requests, unforeseen incidents/additional work and/or other issues
- Ongoing monitoring of progress and costs on jobs, and provide regular progress reporting to clients
- Review construction plans for compliance with all applicable codes, permit issuance and permit fees, regulations and ordinances that govern certain bodies of work, ie. plumbing, mechanical, electrical, structural, etc.
- Perform periodic site inspections of projects both prior to, during, and upon completion of restoration to determine compliance with approved estimates
- Coordinate the permit process by reviewing permit applications, and received permits for accuracy
- Prepare and maintain timely and accurate documentation, reports and other materials
- Track and review sub-trade quotes, estimates, changes and requests for payment
- Notify the Operations Manager with details of emergency work required on each project, including types and numbers of equipment, manpower and manpower hours, supplies, and accessibility to site
- Establish effective onsite communications and progress reporting processes with sub-trades and clients
- Proactive in response(s) to all insured individuals/client inquiries, concerns or complaints and resolve any issues as soon as possible
- Attend scheduled production meetings
- Participate in ‘on-call’ rotations
- Keep management abreast of any concerns or opportunities
- Attend industry events as required
- Mediate and resolve disputes and code issues
- Ensure compliance with health and safety and reporting requirements
- Maintain professional conduct and appearance in all client facing activities
- Ensure high standards of workmanship and efficiency
- Establish positive rapport with clients when possible
- Provide an exceptional level of service that exceeds the expectation of the client
- Conduct all work in accordance with company safety policies
- Adherence to all company workplace policies
- Attend courses and seminars as required by management
- Obtain certifications as required by management
- Perform other duties as may be required
- Ability to read blueprints, schematics, field drawings and plans
- A solid understanding of all construction trades and construction techniques
- Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and time lines
- Demonstrated success in project delivery and execution of project management methods
- Strong management, delegation, planning and leadership skills
- Highly effective negotiation, diplomatic and conflict resolutions skills
- Excellent facilitation of meetings, feedback sessions and briefings in order to create consensus among stakeholders
- Flexibility to adjust to shifting priorities and deadlines
- Demonstrated ability to exercise necessary cost control measures.
- Effectiveness in the areas of construction safety and productivity
- Effective communication skills both written and verbal
- Ability to engage clients and deliver excellent service
- Thorough decision making skills
- Highly organized, strong attention to detail and ability to multi-task
- Demonstrated sound work ethics
- Proven ability to build and maintain strong working relationships
- Flexible, adaptable and able to work effectively in a variety of settings
- Operates with honesty and integrity with a genuine desire to make valuable contributions to the team
- Team player that fosters team-based learning
- Works well independently and in a team environment
- Completion of a Construction, Building Technology Diploma or Engineering Degree
- Technical Diploma Professional Engineer, C.E.T., Gold Seal Constructor or PMP
- IICRC Certifications are considered an asset
- Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.
- Adaptability – treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance.
- Builds Trust and Respect – treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity.
- Customer Focus – effectively meets the needs of our customers; both internal and external, builds proactive relationships, takes responsibility for customer satisfaction.
- Manages Work – manages one’s time and resources to ensure work is completed effectively and efficiently; effectively allocates own time to completing tasks, while leveraging available resources; stays focused and prevents distractions from work completion.
- Problem Solving – develops solutions for work issues by examining root cause of issues, identifying cause and effect, and identifying potential solutions.
- Quality Standards – sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues.
- Safety Awareness - identifies safety issues/problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns.
- Teamwork – contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others perspectives; balances responsibilities.