Customer service specialist
Randstad
- Blainville, QC
- $20.00 per hour
- Permanent
- Full-time
"I love the team! I feel like I've known them for 5 years! The culture is very strong, we have a group outing planned for this Friday! As for the tasks, everything is progressing very well, I'm already very comfortable in my responsibilities!"Advantages
Permanent position
Starting salary of $20/hour
Monday to Friday daytime schedule
Early finish on Fridays
One day of telework per week (flexible)
Very beautiful, recently renovated, bright, ergonomic, and spacious modern offices
Company experiencing year-over-year growth
Office located in Blainville
Comprehensive benefits after 3 months
Numerous social events and community involvement activities
Ongoing training and professional advancement opportunitiesResponsibilities
Providing excellent customer service to consumers, retailers, and distributors by handling post-sales services such as returns, replacements, and addressing defects promptly and professionally.
Handling customer inquiries and requests via phone and email, following the company's replacement policy with fast, courteous, and professional service.
Working in a team to find solutions for customers and ensuring follow-up with them.
Benefiting from a customer satisfaction-focused policy, so you won't spend your day dealing with dissatisfied customers.Your daily tasks will involve:
Providing excellent customer service by responding accurately and promptly to customers.
Handling customer calls and email inquiries and following up on them.
Sharing information with relevant departments to ensure continuous improvement of products and services.
Assisting customers with warranty processes (returns, replacements, etc.).
Researching information to process customer requests.
Conducting email follow-ups with customers and different departments.
Providing support for the product range (basic technical support).
Actively participating in projects and solution finding.
Being an active member of the company, an ambassador of its values and culture.Your role will be crucial in ensuring customer satisfaction, whether dealing with consumers, retailers, or distributors, by handling post-sales services such as returns, replacements, and addressing defects promptly and professionally. Working in a team, you'll collaborate to find solutions for customers and maintain ongoing follow-ups to ensure their satisfaction, aligning with the company's customer satisfaction-focused policy.Qualifications
To excel in your role, you must be bilingual in both spoken and written French and English. While perfection isn't required, clear and professional communication in both official languages is essential since your clients will be from Quebec, as well as other parts of Canada and the United States. You'll also need to demonstrate ease with follow-ups and organization due to the substantial volume of emails to handle throughout the year. Comfort with technology is a must, as the company's product is innovative and technological, requiring an interest in and no fear of computers and web applications.Summary
This customer experience specialist position in Blainville interests you! You won't regret it; we've been collaborating with this SME for over 10 years and have helped several people who still work there, with some also being promoted! Send us your application; you might be the next person to have the chance to work there!Elyse and Stephanieelyse.charlebois@randstad.ca
stephanie.croteau@randstad.ca450-682-0505Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.