Dispatch Administrator
American Iron & Metal
- Hamilton, ON
- Permanent
- Full-time
- Container tracking via closing/updating runs with correct containers
- Including maintenance of feedback log for driver supervisors on their drivers' container tracking and mobile application use
- Improve service level to external & internal customers by monitoring the dispatch email inbox
- Proactively communicate with external & internal customers and resolve issues as they arise or escalate to the appropriate individual when necessary
- Investigate, verify, and resolve any discrepancies between sales/purchase orders and/or the shipping documents including, but not limited to, PODs, BOL and carrier confirmations.
- Coordinate high volumes of documentation within tight timelines, review open shipping documents and ensure timely processing of closing transactions
- Track the flow of shipments
- Administrative tasks as assigned.
- Ability to work independently.
- 2 to 3 years experience in transportation or customer service roll would be preferred.
- Strong professionalism and customer service skills
- Experience with multi-tasking
- Good attention to detail is a must.
- Strong experience with Excel
- Full time, permanent position
- A competitive annual base salary, vacation and benefits.
- The tools and support needed to be successful in your career and professional development.
- A dynamic & rewarding work environment that is also a lot of fun!