Service Manager
Fraserway RV
- Abbotsford, BC
- $75,000-90,000 per year
- Permanent
- Full-time
- Opportunities for career growth and development
- Competitive Healthcare Benefits Package
- Employer matching RRSP program
- Corporate discounts on computers, flights, hotels, etc.
- Employee/Family Bursary Program
- Friendly and supportive work environment and an ambitious team
- Discounts on RV purchases, rentals and parts
- Company events focused around social action and getting together as a team
- Customer Focus
- Communication
- High Energy
- Team Work
- Quality Orientation
- Time Management
- Adaptability / Flexibility
- Creative and Innovative Thinking
- Decision Making and Judgement
- Planning and Organizing
- Problem Solving
- Result Focus
- Accountability and Dependability
- Ethics and Integrity
- Mediating and Negotiating
- Providing Consultation
- Leadership
- Coaching and Mentoring
- Staff Management
- Enforcing Laws, Rules and Regulations
- Mathematical Reasoning
- Development and Continual Learning
- Oversee and manage the Service department’s operations and scheduling.
- Manage quality assurance - setting quality standards, maintaining quality of all shop activities.
- Ensure completion of shop maintenance and repair work.
- Advise mechanics of work that must be completed.
- Address customer complaints and inquiries in a courteous, professional manner.
- Conduct regular performance appraisals for all Service department staff.
- Provide coaching and mentoring to all subordinate staff.
- Ensure compliance with company standards for cost control, waste reduction, quality, safety, and complete and on-time delivery.
- Oversee and direct Service department resource and workforce issues for the organization.
- Monitor departmental performance against goals to ensure that progress is being made, and that corrective action is taken if necessary.
- Responsible for appropriate staff levels to meet requirements of the shop.
- Responsible for recruitment, hiring, terminations and performance management.
- Manage the morale in the shop by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers.
- Provide leadership for problem resolution to facilitate faster improvements and improved working relationships.
- Enhance and develop policies, procedures and service systems to meet the goals of the department.
- Monitor financial performance to ensure the department is meeting or exceeding budgetary commitments.
- Analyze and report on the department's daily, monthly and annual key performance indicators and industry trends.
- Measure and monitor key indicators of the service delivered.
- Examine reports to determine the operational activities of the shop and ensure optimum performance.
- Ensure that all reporting employees adhere to company policies and procedures.
- Maintain the cleanliness of the shop.
- Perform other duties as required.
- High School diploma, G.E.D. or equivalent.
- Post Secondary diploma or degree in a mechanical/technical field preferred.
- 5 or more years' previous management experience in a technical environment with proven leadership abilities.
- RV and/or Auto industry background will be an added asset.
- Effective leadership skills, with a strong focus on operations and business processes.
- Able to identify key issues and creatively and strategically overcome internal challenges or obstacles.
- A clear and solid understanding of personnel policies, practices, and procedures and other operational issues faced by the organization.
- Effective attention to detail and a high degree of accuracy.
- High level of integrity, confidentially, and accountability.
- Proven mechanical abilities, and strong working knowledge of mechanical application and repair techniques.
- Ability to work independently in a busy environment.
- Experience with routine maintenance operations.
- Demonstrated knowledge of inventory control techniques and procedures.
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
- Able to effectively communicate both verbally and in writing.
- Able to work well under pressure.
- Strong attention to detail.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
Red Seal Certification