Store Manager
Mejuri
- Vancouver, BC
- Permanent
- Full-time
- Responsible for the financial health and profitability of your store, driving revenue and exceeding targets.
- Responsible for managing store's spend & seeks opportunities to minimize costs.
- Review and monitor daily, weekly, monthly business and people results and create strategic plans in partnership with the District Manager to achieve ideal targets.
- Support store team in setting and achieving KPI goals, by driving a culture of performance, cost awareness and accountability. Develop the required business acumen to analyze results and plan & execute for improvement.
- Responsible for mitigating risk within store, identifying and resolving all gaps or roadblocks to profitability & protecting our assets including internal & external theft, inventory accuracy & shrink.
- Form partnership & provide regular feedback to the Visual Merchandising team to ensure all locations have the correct assortment, depth & breadth, designed to drive profitability & sales.
- Ensure that we have the right people in the right positions at the right time and in the right quantities across your store
- Validate and participate in the sourcing, assessment, and selection of talent to build the infrastructure necessary to sustain and grow our scaling business
- Validate and participate in the successful integration and onboarding of new talent to our store
- Validate the regular and accurate assessment of our people against performance review criteria and KPIs.
- Build healthy relationships with our people and establish a positive and engaging work environment.
- Ensure that store schedules are supported with high quality and accurate inputs and uphold the standards of responsible live-week management
- Nurture a sustainable talent pipeline by providing store teams access to learning opportunities to prepare them for success in both current, and future, opportunities
- Validate and uphold the Mejuri compensation philosophy, ensuring that employees are compensated appropriately for their performance
- Validate that high performing employees are retained and low performing employees are amicably exited.
- Adhere to and validate our compliance practices and partner with People Operations to resolve escalations as they arise
- Lead by example and validate the quality of the in-store customer experience by communicating,training, and upholding expectations on the team on Mejuri's Steps of Selling.
- Provide in-store coaching to staff & Assistant Store Manager, working alongside them to demonstrate best practices in hosting, customer service and product knowledge.
- Lead and validate client strategy to build lasting relationships with existing customers and drive new customer acquisition.
- Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
- Act as an ambassador of Mejuri's culture and values within and outside the company.
- Identify opportunities for marketing initiatives to drive new & repeat customers and community engagement at the store level.
- Partner with Marketing & Store Services teams to host 1 event per quarter at each store location (including Fine Crew & Piercing events).
- Identify opportunities to build and maintain relationships within local communities to drive brand awareness.
- Responsible for providing day-to-day support to store team to ensure all objectives are achieved, operational, brand and product standards are maintained & store teams are set up for success.
- Identify and escalate opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross functional teams to resolve.
- Partner with Operations teams to hold successful inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed.
- Champion best practices and execute the maintenance of all store functions ensuring locations are able to operate seamlessly, on time and achieve the desired objectives & KPIs
- Experience in high volume store in retail.
- Understanding of local market and requirements relevant to new store openings.
- Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses
- Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast paced environments.
- Demonstrated understanding of service excellence in a consumer environment.
- Excellent communication skills.
- Deep local knowledge and informed of trends in retail, you're well connected, and you know how to navigate and grow your network to get the introductions you need.
- Desire to work in a fast paced, entrepreneurial environment -you understand the importance of experimentation and iteration.
- Bonus: you've opened a store from scratch.
- Bonus: you've worked at a start-up or fast growing company.
- A minimum of two weeks vacation, plus personal days and three religious observance days (for full-time employees)
- Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support.
- Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.
- Semi-annual performance reviews.
- Internal coaching department and learning and development to support career growth and plans for everyone.
- A generous product discount!