Senior Business Analyst - Automotive
Carfax
- London, ON
- Permanent
- Full-time
- Utilize automotive industry knowledge to help CARFAX strengthen our product leadership
- Research and understand latest trends within the service & repair industry to identify opportunities for product improvement
- Be the CARFAX accident and service subject matter expert
- Maintain service mapping documentation rules that mappers will follow, in order to maintain consistency across products
- Work closely with service mapping teams through knowledge sharing sessions
- Provide insight into data analysis to yield higher quality products. Mine existing data for additional details.
- Help define business requirements, consult on display, and aid in customer inquiries and escalations
- Work with stakeholders to lead a cross functional team to define and implement product improvements
- Experience in interpreting and explaining collision estimate/repair order data
- Extensive knowledge of cars and services performed on them
- Product owner or business analyst experience
- Exceptional problem solving and analytical skills; willingness to get into the details and drive clarity from ambiguity
- The ability to work in a dynamic environment with shifting priorities and focus
- Experience presenting findings and making business recommendations
- Experience in eliciting requirements and identifying process improvements
- Highly collaborative with excellent communication skills
- Proven ability to push forward on multiple projects simultaneously
- Ability to work independently within defined metrics and game plan
- Strong organizational and project management skills
- Marketing experience - understanding of customers' needs/wants
- Experience working with Agile software development teams
- Advanced knowledge of Excel
- 2-5 years of relevant experience
- Bachelor's degree preferred
- Competitive compensation, benefits and generous time-off policies
- 4-Day summer work weeks and a winter holiday break
- 401(k) / DCCP matching
- Annual bonus program
- Casual, dog-friendly, and innovative office spaces
- 10X Virginia Business Best Places to Work
- 9X Washingtonian Great Places to Work
- 9X Washington Post Top Workplace
- St. Louis Post-Dispatch Best Places to Work