Inside Sales Supervisor
Rentokil Initial
- Toronto, ON
- Permanent
- Full-time
- Maintain Baseline Sales Target
- Mentor, coach, and develop ISR’s & BDR’s
- Lead workflow distribution and floor management.
- Communicate with customers via phone and email.
- Respond with a sense of urgency to Service Levels.
- Suggest process improvements.
- Keep staff motivated.
- Manage change effectively to ensure departmental objectives are met.
- Respond to customer complaints.
- Administer performance management by diagnosing improvement opportunities.
- Provide effective feedback, coaching, training, and professional development.
- Maintain world class customer service.
- Conduct side by sides with direct reports.
- Work alongside Quality Specialists.
- Answer questions from staff and provide guidance.
- Measure performance with key metrics.
- Maintain adherence to policies for attendance and established procedures.
- Keep management informed on issues and problems.
- Facilitate and participate in team and leadership meetings.
- Gather information from customers to help identify and solve problems.
- Sell the value of our service to our customers and colleagues.
- High school diploma or GED
- 3-5 years of Sales experience required
- At least 1+ years of Leadership experience & iRIS/Google Suites experience.
- Read, write and comprehend written and spoken English to communicate effectively and professionally at all times.
- Possess a strong familiarity with call center environment.
- Use active listening skills and empathy when interacting with others.
- Apply excellent interpersonal skills.
- Possess service orientation with desire to make a positive impact on all customers and colleagues.
- Successfully work in a team environment.
- Able to multitask in a fast-paced environment.
- Possess exceptional organizational skills.
- Be self-motivated.
- Basic knowledge of Microsoft Office Suite 2007 or later, especially Excel, Word, and PowerPoint.
- Have knowledge of Google Suite, especially Google Drive and associated programs frequently used at Rentokil North America.
- Days and hours of work are Monday through Friday, 8:30 a.m. to 5:00 p.m. If you are to work on a Saturday the hours are 8:00 a.m. to 5:00 p.m., and occasional Sunday work is required by the busy season of the business.
- Must pass pre-employment background screen
- Great benefits - Medical, Dental, and Vision, Employer-matched RRSP
- Paid vacation and holidays
- Short and long-term disability
- Life Insurance