Repair Assessor
Arc'teryx
- New Westminster, BC
- Permanent
- Full-time
- Utilize a detailed understanding of Arc'teryx Repair Standards to assess the state of returned products to determine best repair actions and partner with the HQ team to set customer expectations
- Coordinate with Repair team and follow repair processes to execute repair actions effectively and efficiently to generate exceptional guest experience
- Actively identify work with Repair Supervisor to take immediate actions to rectify discrepancies
- Effectively manage your workload with consideration of our department's service level goals
- Record inspection results to keep your work on track; complete documentation and challenge yourself by setting goals to complete checking daily production.
- Collaborate with the operators, Team Leaders, and Supervisors to improve the quality standard of Arc'teryx repairs.
- Participate in other projects or duties as required
- Stretch your support in collaboration with leadership by taking on focused tasks
- Contribute to the development of new resources to improve service levels and overall guest experience
- Acquire knowledge to become a subject matter expert and provide key support for our team with specific products, collections, processes, or systems
- You have knowledge of or experience using Arc'teryx products or other outdoor brand products
- You have a minimum of 1-year experience in Quality Control (eg: manufacturing or textile industry)
- You have highly effective verbal and written communication skills
- You have strong organizational, interpersonal, and problem-solving skills
- You have a strong attention to detail, including accurate data and order entry skills
- You are proactive in identifying the root cause of issues and developing solutions
- You remain highly flexible and adaptable when faced with ambiguity
- You inspire breakthrough thinking and continuous improvement
- You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right
- Your adaptability and flexibility are your strengths and working in a fast-paced work environment
- You “think out of the box”: you have this capacity to give your feedback and to propose new ideas
- Your passion for your work is paralleled by your passion for getting outside and living it