Administrative Support I - COMCARE
Sedgwick County
- Wichita, KS
- $15.75 per hour
- Permanent
- Full-time
- Greet patients and community members professionally and promptly.
- Answer phones in a professional manner and resolve the concern(s) of the caller or route appropriately.
- Use overhead or through-the-phone paging to relay urgent announcements
- Check in patients and notify providers as appropriate
- Coordinate with contracted translation vendors to schedule interpreters
- Distribute medications or prescription slips as directed by medical staff
- Verify that a visitor’s purpose is valid before allowing them to enter the building
- Accurately schedule in person and telehealth appointments for patients, and provide appointment cards as needed
- Maintain medical provider availability calendars
- Verify intakes are ready and monitor process flow
- Enter a patient alert in charts indicating either the patient or guardian needs an interpreter, guardianship determination is pending, or the guardian has not authorized patient transportation
- Verify patient insurance coverage using state and private insurance websites or over the phone
- Ensure completion of required insurance authorization forms and obtain copies of insurance card(s)
- Enter financial information to determine sliding scale fee
- Enter authorizations for block grants
- Retrieve documents from online patient document management site
- Receive and process cash, check, or credit card payments
- Prepare payments for deposit and complete reconciliation form
- Determine payment status for patients. Inform them of financial obligation, payment requirements, and encourage initial payment of fees at time of service
- Prepare or complete discharge checklist when appropriate
- Track, process, and coordinate referrals to the program. Screen and assess transactions when appropriate
- Enter and update information on intake boards for check-in and walk-in intakes
- Monitor the van key log and complete fleet management forms
- Relay emergency situation information to the security guard
- Submit web-based assessments per Integrated Care Specialists and Access Facilitator requests