Technical Analyst - Service Center
GIRO
- Montreal, QC
- Permanent
- Full-time
- Being part of a Quebec-based company that stands out internationally for the quality and efficiency of its transport software solutions;
- Utilizing analytical and problem-solving skills daily to solve complex client problems;
- Being at the forefront of project deployment with our clients, comprised of some of the largest public transport companies worldwide;
- Thriving in a healthy, stimulating, and highly collaborative environment surrounded by a qualified and dedicated team;
- Advancing your career according to your personal goals with access to a well-established role evolution plan within the company;
- Deliver excellent quality within an excellent context
- Participate actively in Agile activities and continuous improvement not only for oneself but also for the team
- Respond to incidents submitted by clients
- Respond to technical questions submitted by project, marketing, and development staff Write, validate, and update technical documents related to application installations on hardware infrastructure or software configuration at the client's site
- Write, validate, and update the sizing of our hosting solution Prepare or participate in training provided to system architects at the client's site
- Assist the project manager in resolving deployment or software installation issues
- Participate in a crisis management committee when necessary
- Conduct remote sessions with the client to resolve complex problems
- Follow up on the status of incidents and inform clients of the results
- Coach/train agents to increase their knowledge and skills
- Occasionally provide training to new hires
- Transparency and honesty
- Acceptance of making mistakes to promote continuous improvement
- Innovative Collaborative Enjoy encouraging, praising, supporting, and showing interest in teammates
- Eager to learn new methods and technologies
- Comfortable diving into the unknown to solve a complex problem or learn a new technology Learn from mistakes
- Deliver quality service
- Empathetic towards teammates, collaborators, and clients
- Aware of the impact of words and actions on the team
- Accountability, respect, commitment, curious, modest, autonomous, open, courageous, and flexible
- Actively participate in creating a safe team environment where values of respect, trust, and transparency prevail
- Flexible working hours, including telecommuting to promote work/life balance;
- A warm welcome and a personalized learning program tailored to each individual's development and career path needs;
- An annual bonus program;
- Competitive vacation and leave days on the market, including the days between
- Christmas and New Year's Day off and paid;
- An employee assistance program (EAP) and telemedicine;
- Several recognition and team-building activities: team breakfasts, yoga or aerobics classes,
- Christmas party, sports activities, etc.;
- A GIRO day where employees are encouraged to enjoy outdoor activities;
- A basic individual or family group insurance plan covered at 100%;
- Reimbursement of the OPUS card or parking space; And much more!