Bilingual (French) Claims Processor (Death Claims & CAPSIL Exp.)- Hybrid

Teamrecruiter.com

  • Toronto, ON
  • Permanent
  • Full-time
  • 15 days ago
One of our major banking clients is looking for a Bilingual (French) Claims Processor (Death Claims & CAPSIL Exp.)- Hybrid
Length: 4.5 months contract with the possibility of extension
Location: Toronto, ON - Hybrid (1-2 days a week in office)
Working Hours: Monday to Friday, 8:30 am - 5:00 pm
LOB: Wealth Management (Claims)ROLE MANDATE:
The selected candidate(s) will provide accurate and professional service by telephone, or e-mail. They will assist in processing death claim benefits to applicable beneficiaries. They will support administrative requirements to ensure the smooth operation of the unit.ROLE RESPONSIBILITIES INCLUDE (but are not limited to):
  • Adjudicate assigned death benefit claims (20+ per day), including investigating claim details to determine validity, and communicating decisions verbally and in writing as required, and signing to release payments
  • Process death benefit claims to appropriate beneficiaries via CAPSIL
  • Manages assigned case load in an effective manner, escalating any issues or concerns, to ensure ongoing effective claim operations
  • Manage claim requirement follow ups (via email, phone, or letter writing)
  • Addresses any claimant or policyholder issue as part of the conversation, escalating as required for any complaint situation
  • Follows established policies & procedures including authority and signing authority to manage the risks inherent in claims operations and escalate any issues or concerns
  • Participates in quality reviews addressing any issues identified to help reduce risk inherent in claims operations.
  • Broader work or accountabilities may be assigned as needed
MUST-HAVE SKILLS:
  • 1+ yr relevant claims processing experience (open to entry level)
  • Bilingual (French/English)
  • Post secondary degree required
  • Proficient in MS Office and tech savvy
  • Ability to multi-task
  • Ability to keep information organized and confidential
  • Ability to work independently and manage one's time
  • Verbal & written communication skills - Good
  • Detail oriented
  • Previous experience in a high-volume setting
  • Previous office (insurance or banking) experiences a nice to have
  • Medical terminology course nice to have
  • Experience with CAPSIL an asset
URGENT: Please read the job description above. If this interests you, apply to the job with your most updated resume, including your contact number and email address.The recruiter in charge of this role is Yangzom.If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this job description to them and you will be eligible for a referral bonus upon a successful hire.Please note that this is the most up to date version of job description available at this time - During Client Interview you will receive additional information - variance may apply!Please note: Adherence to our end client's vaccination policy is a requirement.Please visit the TEAMRECRUITER website to review other CAREER OPPORTUNITIES!Teamrecruiter.com IncTeamrecruiter.com est un fournisseur de services de dotation et de recrutement auprès des entreprises Fortune 500 et des entreprises à croissance émergente en Amérique du Nord. Nos consultants et chargés de comptes travaillent en interne...

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