Senior Program Manager
Affirm
- Canada
- Permanent
- Full-time
- Work in lock step with the product, engineering and operations team and lead cross-functional discovery and scoping sessions to bring structure and life to planned and ad-hoc initiatives around process optimizations and automations, expansion programs(geo launch/merchant launch) and/or efficiency improvements program.
- Create project scope, schedule and budget plans and manage the team projects execution
- Manage post-launch monitoring and ensure that the new products/merchants servicing cost and unit economics are within the expectation or in parity with the existing product lines
- Drive project governance framework such as Working Groups, participate in the weekly business reviews(as needed) to drive awareness, issue resolution and decision making
- Establish and reinforce an analytical and data driven culture both within the team and across the company in partnership with Product, Analytics, Engineering and the broader business.
- Develop a communications plan setting out who is going to receive messages about the project, when and in what format.
- Project Risk, Issues, Actions & Dependencies including the processes for logging and tracking.
- 7+ years of relevant experience
- Prior project management experience (PMP is nice to have). Process management experience (lean six sigma black belt nice to have)
- Demonstrated understanding of customer care, fraud and merchant operations, processes and systems including key metrics
- Good knowledge of how shared services operate
- Experience in services, operations and/or sales
- Prior experience in consumer lending or financial services a plus
- Self-starter with strong sense of urgency and accountability
- Excellent team player who is highly self-motivated, detailed-oriented, and enjoys learning new things
- Skilled in focusing on desired results, determining what is important, clarifying next steps and prioritizing work effectively to meet deadlines and achieve desired results
- Ability to make discretionary decisions based on research, with certain degree of creativity and latitude
Employees new to Affirm or promoted into a new role, typically begin in the min to mid range.
CAN base pay range per year:
Min: $105,300
Mid: $131,600
Max: $157,900#LI-RemoteAffirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.We're extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount