Department Manager - Manufacturing
Michaels Stores
- Mississauga, ON
- Permanent
- Full-time
- Ensures that the operational goals are attained, coordinating with other departments and leadership as necessary.
- Establishes schedules and plans to meet objectives, monitors operations throughout the shift, makes changes and reassigns resources as necessary.
- Identifies and promptly resolves production and communications issues which may impact operational success, working collaboratively with other leaders.
- Actively monitors product & process to ensure that quality standards are maintained, with minimal waste and rework, delivering on time with a customer satisfaction mindset.
- Assures that all team members are working safely and addresses any behaviors or conditions that may increase safety risk, working in partnership with Safety & Loss Prevention.
- Provides training and guidance that encourages the development of capable, contributing team members.
- Sets an appropriate tone in the workplace to build team member engagement and retention.
- Assures that team members comply with company and departmental policies and procedures.
- Promptly addresses performance, attendance, and conduct issues on an ongoing basis through coaching, appropriate documentation, and corrective action as needed in partnership with HR.
- Coaches and motivates team members to improve individual performance and documents this as appropriate, including regular performance appraisals and other feedback for the benefit of the team member’s success.
- Participates in special projects and performs other related duties as assigned.
- High school diploma or equivalent.
- Demonstrates computer literacy, including proficiency in Microsoft Office applications.
- Previous supervisory experience in a comparable operational environment.
- Demonstrated ability to assess performance levels and analyze productivity and quality results to make improvements or take proper corrective action.
- Employs logic and reasoning to identify the strengths and weaknesses of alternative solutions and makes effective decisions or recommendations as a result.
- Strong interpersonal skills with the ability to communicate in a professional manner, maintain confidentiality and sustain a respectful workplace.
- Manages time effectively, achieving a balance of “on the floor” presence and office time.
- Ability to work a flexible schedule to provide the supervision necessary as business needs change.
- Detail-oriented and accurate.
- Strong sense of urgency; excellent time management and organizational skills.
- Ability to read, write, and speak English fluently; ability to convey and receive information effectively.
- Bilingual in Spanish considered a strong asset.
- College degree preferred.
- Any other related training/education is a plus.
- 5S, Lean Manufacturing, Kaizen, value stream mapping experience is a plus.
- Operations/Project Management preferred.
- Working knowledge of Michaels’ SOPs and policies is a plus.
- Regular standing/walking, both in the office area and within the warehouse.
- Occasional sitting when working in an office environment.
- Occasional bending, stooping, kneeling, and twisting.
- Occasional lifting/carrying of items (e.g., boxes of freight) of varying weight.
- Occasional operation of powered equipment.
- Repetitive motion and movement of the wrists, hands and/or fingers.
- This position is based in the warehouse with regular exposure to extreme temperatures dependent on external climate and proximity to dock doors/exits. Occasional time is spent in a climate-controlled office/meeting room setting.
- Regular exposure to high noise levels from powered industrial equipment when in the warehouse