IT Support Analyst - Fort Frances ON
FSET
- Fort Frances, ON
- $67,600-75,400 per year
- Permanent
- Full-time
In this role the IT Support Analyst must be available to go onsite where necessary to work with our clients and their employees.RequirementsRESPONSIBILITIES
- Provide technical support to end users onsite and remotely, including Desktop, Laptop, VOIP phone systems, applications and network devices.
- Manage service support requests in line with Service Level Agreements (SLAs).
- Monitor and update the service ticketing system for assigned tickets and assigned locations and/or projects.
- As needed, prepare and provide support documentation, including user and group training.
- Promote and adhere to FSET information security policies, standards and procedures.
- Perform other related duties as assigned.
- Strive for excellence in customer service in line with FSET values and expectations.
- A college diploma in computer science or equivalent degree.
- The ability to support desktops, laptops, printers, network devices, and peripherals.
- Excellent working knowledge of MS Office 365 suite of applications.
- Excellent working knowledge of Azure Active Directory (AAD) and Network Administration.
- Sound understanding of the TCP/IP suite of protocols.
- Understanding of leading virtualization technologies.
- Microsoft MS-900/AZ-900/SC-900 and Network+ certifications or equivalent an asset.
- Excellent verbal and written communication skills are necessary.
- The candidate must effectively work in an organized, efficient, neat manner; attention to detail is necessary.
- Candidate must be self-motivated, capable of independent reasoning and troubleshooting, and capable of working reliably and responsibly both independently and in a team environment.
- 3+ years experience in a similar role.
- Hold a valid Class G driver’s license.
- Ability to work in a fast-paced environment under pressure.
- Possess good dexterity and physical fitness; ability to kneel, bend, and work in areas with restricted or limited movement.
- Ability to communicate with the public and fellow employees courteously and tactfully with a commitment to maintaining strong customer service.
- Flexibility to work variable hours and overtime as needed; days, evenings, weekends, and statutory holidays as needed.
- Available for occasional travel to other cities as required.
- Criminal record check; enhanced reliability security clearance.
- Must be eligible to work in Canada.
- Dental care
- Disability insurance
- Employee Assistance Program (EAP)
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
French not required but considered an asset.Schedule:
- 4 DAY WORK WEEK*
- 8 Hour Day Shift
- Rotational On Call
*