Client Experience Coordinator
Real Food For Real Kids
- Toronto, ON
- $45,000-50,000 per year
- Permanent
- Full-time
- Serve as the main contact for a portfolio of RFRK’s child care partners.
- An RFRK expert. Able to answer all queries from clients to support; day to day needs, contract/financial queries, menus, allergen management, delivery and service policies.
- Act with empathy and composure in stressful situations
- Manage day-to-day client requests, concerns, and feedback
- Provide Client Experience Managers with suggestions for improvement based on client needs
- Maintain detailed and complete records of all communications with clients
- Work directly with other departments to resolve issues provide solutions
- Provide personalized experiences for clients using a dedicated ‘happiness’ budget
- Provide all necessary documentation to clients (menus, allergen forms etc)
- Onboard new centres with virtual and in person trainings as required
- Engage, in person, with clients as often as possible either at their centre or at the Kitchen
- Survey clients and track key metrics
- Process client data changes
- Manage client experience initiatives supporting ideation through execution
- Support in the creation and editing of client-facing communications
- College diploma/certification or University degree
- Minimum 2+ years of customer service experience
- Proficiency with MS Word, Excel, PowerPoint, Google Apps
- Experience working in databases and with CRM tools, nice to have
- Valid Ontario Driver’s License
- Excellent verbal and written communication skills
- Structured and self-directed approach to project work
- Ability to consistently meet targets and deadlines
- Ability to think critically, problem-solve, and make effective decisions
- Demonstrated ability to handle confidential and sensitive information in a professional and ethical manner
- Motivated to improve current work practices and take ownership of responsibilities
- Continuous improvement mindset
- French Language proficiency
- Experience working with FileMaker or other ERP system, Google Drive, MailChimp and WordPress are strong assets
- Employee Savings Program: Enjoy peace of mind for your financial future with our RRSP//RESP matching program.
- Health and Wellbeing: Our benefits program includes coverage for alternative and preventative health treatments, ensuring your wellbeing is a top priority.
- Profit-Sharing Program: Beyond a competitive salary, our Profit-Sharing Program ensures you directly benefit from our success when we meet our financial performance targets.
- Flexible Work Arrangements: Embrace the best of both worlds with our hybrid remote and onsite work location options. We believe in a work environment that suits your needs.
- Flex Hours: We understand life's demands. Our flexible hours let you balance work and personal commitments seamlessly.
- Professional Development: We invest in your growth. Receive annual financial support for professional development to enhance your skills and stay ahead in your career.
- Vacation: Begin with two weeks of vacation and unlock additional weeks as you achieve set service milestones. Your dedication is rewarded.
- Paid Sick & Wellness Days: Take up to 8 paid sick and wellness days each year. Your wellbeing and work-life harmony matter to us.