Repair Technician (Demos and Trials)

• Provide effective, proficient, and timely quality inspections, technical repairs and staging of high-profile products to ensure optimal customer satisfaction.
• Perform Quality Control inspections on equipment after repair.
• Respond to all incoming calls, e-mails and voice mails in a timely and professional manner providing new and existing product information to internal customers using knowledge of products, tooling, and documentation.
• Provide clients/peers with technical training.
• Assist in the development of new service procedures and in making the department ready to service and support newly launched product.
• Validate, maintain, and regularly calibrate all tools and fixtures.
• Collaborate with the Sales Coordinators to ensure the timely repair of demo product.
• Enter parts and replenishment stock into the system and maintain accurate inventory levels for demo parts and accessories.
• Assemble new product and prepare product for delivery; maintain detailed records of passed and failed devices.
• Execute inventory cycle/physical counts when required and respond to weekly inventory monitor reports.
• Maintain Function Check training matrix, SOP’s and equipment calibration schedule.
• Investigate all CEF’s and provide root cause, corrective action, analyze and trend data.

• Post-Secondary Diploma from a Technical School in Mechanical, Electronics, or Electrical (in process or completed) or
• +2 years related technical experience

• University Degree

Stryker