Amazing Charts Technical Support Representative

• Monitors and answers incoming support calls, chats, and emails.
• Make outbound calls for waiting cases.
• Use remote login tools to assist clients with technical and product questions.
• Fixes issues when possible or escalates issues as needed.
• Maintains up to date case documentation of work performed and information provided to clients.
• May use documentation to help resolve issues.
• Maintains client relationships.
• Creates and provides support documentation.
• Helps rollout software upgrades.
• Stay abreast on the latest developments in software.
• Other duties as assigned.

• A polite and professional customer-focused attitude.
• Excellent verbal and written communication skills.
• Ability to multi-task and properly prioritize assignments in order of issue severity.
• Basic understanding of Microsoft Windows functions and file structure.
• Familiarity with Microsoft Dynamics a plus.

• remote work options
• Full range of employee benefits
• Paid Vacation

Harris Computer